AbhyAI Support
An intelligent, email-driven helpdesk and customer support platform that automates ticket creation, routes issues to designated agents, and preserves seamless Gmail conversation threading.
Asynchronous FastAPI application with periodic 60-second Celery Beat polling for incoming Gmail messages, parsing RFC headers, and handling ticket state changes.
Real-time agent ticket feed, conversation reply editor, attachment previewing, internal notes, and multi-tenant school selector.
Dedicated database storing tickets, threaded messages, user credentials, and encrypted Gmail OAuth tokens with point-in-time SQL backups.
Operational Features
Designed specifically for institutional support teams, educational organizations, and SaaS helpdesk operations.
Bi-Directional Gmail OAuth Sync
Direct integration with Google Cloud APIs ingests inbound emails and delivers agent replies natively through your verified Google Workspace mailbox.
Domain & School Auto-Routing
Automated organization mapping assigns incoming tickets to designated agents based on the sender's email domain or institution identifier.
SLA & Ticket Lifecycle Tracking
Tracks response latency, status transitions (Open, Pending, Resolved), and auto-increments ticket identifiers for crystal-clear reference.
Knowledge Base & Context Grounding
Integrated knowledge repository assists agents with instant access to standard operating procedures and school-specific policies.
Email Threading & Notification Engine
Preserves RFC 2822 headers (In-Reply-To, References) so customers and agents experience seamless, unbroken conversational threads.
Agent Dashboard & Private Notes
Dedicated workspace for support personnel with internal agent notes, file attachment inspection, and collision prevention.